We have been recognised among the UK’s best, winning in Manor Wedding Venues at the Guides for Brides Customer Service Awards 2026!
Highley Manor was selected from hundreds of wedding businesses across the UK, with winners chosen based on real customer reviews, service excellence and consistency.
The Guides for Brides Customer Service Awards celebrate outstanding customer experience across the UK wedding industry. Powered by real reviews left by couples on guidesforbrides.co.uk throughout 2025, the awards highlight businesses that consistently deliver exceptional service at every stage of the wedding journey.
Nikita Thorne, Head of Strategy at Guides for Brides and wedding industry expert, said:
“Couples are entering the wedding planning process more informed and more discerning than ever before, and they expect genuine care, clear communication and consistency at every touchpoint. This year’s awards have highlighted just how many businesses are rising to meet that expectation. From our winners and highly commended recipients to every finalist, we’ve seen a shared dedication to going above and beyond for couples, creating experiences that feel personal, seamless and memorable.”
One couple described their experience:
“We have just had our wedding at Highley Manor and it exceeded all our expectations…It truly was the best day of our lives and it’s all because of Highley. They are one of the best decisions we have ever made. The building itself with the staircase, stained glass windows, fire places, flooring, paintings and so many other small stunning details are just exquisite alone. All the staff were so friendly and more than happy to help with anything. The day went so smoothly and nothing seemed a problem for anyone…The food was unbelievable – everyone said how delicious the canapés and every course was… Our wedding day coordinator was ABSOLUTELY AMAZING. She absolutely made our wedding the best day of our lives and we cannot thank her enough. She was professional, calm, and thoroughly organised with a real eye for detail, all of which reassured us as a couple throughout…When she passed over to the evening coordinato , the transition was seamless. He was very helpful, calm and friendly. We will be forever grateful for the beautiful Highley Manor and all the staff for making our wedding the best day of our lives.”
As a local wedding business in West Sussex, this recognition highlights the important role suppliers play in delivering memorable experiences for couples in the region and beyond.
Guides for Brides is one of the UK’s leading wedding planning platforms, connecting couples with trusted venues and suppliers through verified listings, expert advice and real customer reviews.
We are thrilled to have received this award and thank all our wonderful couples for voting!
If you would like a similar experience, come for a personal tour and discuss all things weddings.
